Refund policy
Vintage items
Vintage items are one of a kind and can range in condition from either excellent condition or flawed. The latter will be communicated in the item description so, please be sure of your purchase as we do not refund vintage items.
However, you are welcome to exchange the item, within 7 days after receipt, for another item of the same value or more, alternatively, we can give store credit (valid for one month).
New items
Refunds and exchanges must be communicated within 7 days after receipt of the product.
How do I return my item?
To return your product, send it to:
Vintage and the City, 7 Duck Road, Lotus River, Cape Town, 7785
The cost of returning your item will be for your account.
How does an exchange or refund work?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed – less the original postage charges, and within 2-3 days of the returned items reaching our offices.
What are the Terms & Conditions of a return?
Our Returns Policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Please note returns refer to new items only, not vintage items.
To be eligible for a return, your item must be unused and in the same condition that you received it, with the original labels attached. It must also be in the original packaging in which your order was delivered with the original labels attached.
Alternatively, place the items inside a clean plastic bag and seal securely.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
The following items we will unfortunately not accept returns on:
- Swimwear and Bodysuits
- Sunglasses
- Earrings